Luis has excellent follow up! I was busy with different things I had going on in my life which only made me lose money by not changing all my insurance policies to State Farm sooner. It took me over a yr to be able to gather the info, compare rates and make the decision to move after more than 15 years with the other company. He was super patient, polite, attentive and very professional. Great customer service! I highly recommend Luis to help with your insurance needs. Luis Palacios de la oficina de Birmingham es un gran profesional. Lo recomiendo!