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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Yeilding

September 8, 2025

5  out of  5
rating by William Yeilding
"Thank you very much to Zach Henson. I did some serious searching for auto insurance and he was the first and last person I contacted for it. He was very informative and professional in getting me set up and letting me know everything they to offer and the coverage I ended up going with. He was patient and understanding of me going to search at other quotes and compare them to his own as well to inevitably give me a great experience and insurance. I will be referring him to others so that they will do the same! Thanks again Zach!"
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Taylor Driggers

September 7, 2025

5  out of  5
rating by Taylor Driggers
"Jami has the best customer service I’ve ever had the pleasure of experiencing. I’ve never had someone at any insurance company be as caring or as thorough. Every email and phone call is with top notch professionalism and I feel my best interests are at heart. Every question I had she had answers for immediately or would get back to me in a matter of minutes. 10/10. She’s awesome."
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jossie beltran

September 5, 2025

5  out of  5
rating by jossie beltran
"Luis has excellent follow up! I was busy with different things I had going on in my life which only made me lose money by not changing all my insurance policies to State Farm sooner. It took me over a yr to be able to gather the info, compare rates and make the decision to move after more than 15 years with the other company. He was super patient, polite, attentive and very professional. Great customer service! I highly recommend Luis to help with your insurance needs. Luis Palacios de la oficina de Birmingham es un gran profesional. Lo recomiendo!"
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Mitzi Queijsen

September 5, 2025

5  out of  5
rating by Mitzi Queijsen
"Zac was VERY helpful in getting some misinformation corrected on our account and helping me make our payment. The app on my phone was not recognizing my info. I am VERY pleased with this State Farm office and HIGHLY recommend anyone looking to change insurance companies or getting insurance for the first time, contact this agency."
We responded:
"Mitzi, thank you for your feedback! We’re pleased to hear that Zac was able to assist you and resolve the issues with your account. We appreciate your recommendation and are here to help with any future needs you may have. Thank you for allowing us to take care of you! "
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Sydney Ferguson

August 27, 2025

5  out of  5
rating by Sydney Ferguson
"Jami was so awesome and made my transfer over a breeze!!! I loved working with her and will go to her with any further questions in the future."
We responded:
"Thank you Sydney! We appreciate you sharing your experience and we will pass this along to Jami! "
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Jose Escamilla Viveros

August 27, 2025

5  out of  5
rating by Jose Escamilla Viveros
"Excelente servicio"
We responded:
"Thank you for your review Jose! "
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Joseph Moreno

August 18, 2025

5  out of  5
rating by Joseph Moreno
"Luis at State Farm is fantastic! He’s not only professional but also very easy to talk to. He takes the time to explain everything clearly, which made the whole process stress-free. On top of that, he helped me find the best coverage while saving me money. It’s rare to find someone who truly cares about their clients the way Luis does—I highly recommend working with him!"
We responded:
"Joseph, thank you so much for sharing your experience! Luis is fantastic and he does an excellent job. Thank you for giving us the opportunity to help you! "
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lisa chaves

July 29, 2025

5  out of  5
rating by lisa chaves
"Called today with a claims issue and Jami went out of her way to make sure everything was resolved. This is just one of many great interactions I have had. I always appreciate the expertise and assistance of the entire team! In the days of frustrating online interactions, it’s nice to know I can pick up the phone and get a real, knowledgeable person who will help with my insurance needs."
We responded:
"Lisa, we are so appreciative of you sharing this! This is exactly what we are trying to do on a daily basis and we are thankful for the opportunity to assist great people like yourself! We will make sure to pass this along to Jami! "
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Cynthia Smith

July 23, 2025

5  out of  5
rating by Cynthia Smith
"I was very pleased with Hunter helping me to lower my bill with State Farm He was polite to me every time I talked to him& very helpful Thank You Hunter Cynthia Smith😊👍"
We responded:
"Cynthia, we are so glad you enjoyed working with Hunter! He always goes above and beyond in trying to help people get the coverage they need while also saving them money. We look forward to working with you in the future! "
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Brian Hunter

July 8, 2025

5  out of  5
rating by Brian Hunter
"Coverage was easy to setup and get started."
We responded:
"Thank you for your kind review! We're thrilled to hear that setting up Coverage was easy for you. We truly appreciate your business and look forward to continuing to work with you!"
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Mariela Arana

June 30, 2025

5  out of  5
rating by Mariela Arana
"Excelente atención. Gracias Luis. Gracias por tu tiempo y gestión. Recomendado."
We responded:
"Thank you so much Mariela! We love Luis and he does a great job!"
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Sandy Cross

June 26, 2025

5  out of  5
rating by Sandy Cross
"Super helpful nice, polite and patient"
We responded:
"Thank you Sandy! We are thrilled that you chose us and gave us the opportunity to help! "
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Contacto Kolibrí Mkt

June 18, 2025

5  out of  5
rating by Contacto Kolibrí Mkt
"Gracias a Luis por su gran ayuda! No tenía ni idea de lo que tenía con mi actual compañía hasta que hablé con el. Lo recomiendo completamente."
We responded:
"Thank you for your review!"
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DeNajah Johnson

June 13, 2025

5  out of  5
rating by DeNajah Johnson
"I cannot recommend this company enough! Specifically Luis, he has helped me transition through several moves and policies and is always so thorough and kind. If I could give him more than 5 stars, I would do so without a doubt!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Luis. He truly goes above and beyond to ensure our clients feel supported during their transitions. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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Angela Roscoe

June 11, 2025

5  out of  5
rating by Angela Roscoe
"Christopher Willingham was very helpful. He went over my policy with me and explained everything very well. Thank you, Christopher."
We responded:
"Angela, thank you for giving us the opportunity to review everything with you and take care of you! We appreciate your business!"
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Blanca Rivera

May 23, 2025

5  out of  5
rating by Blanca Rivera
"Buenas tardes quiero agradecer a Luis por ayudarme en en cotizar el seguro de mi auto muchas gracias por tu gran ayuda Luis!!!"
We responded:
"Thank you Blanca!"
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Rosa Alfaro

May 21, 2025

5  out of  5
rating by Rosa Alfaro
"Me gusta el precio para la cobertura que me dieron y también la amabilidad del personal 100% recomendados."
We responded:
"Thank you so much Rosa! "
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franklin german ardila ontiveros

May 9, 2025

5  out of  5
rating by franklin german ardila ontiveros
"Muchas por sus excelente servicios"
We responded:
"Thank you so much for your 5 star review! "
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Thelma Jackson

April 27, 2025

5  out of  5
rating by Thelma Jackson
"Chris Willingham was very helpful in me getting my car insurance with State Farm. Ì appreciated his professional attitude towards explaining every discount that was available. 5 Stars."
We responded:
"Thelma, we appreciate you taking the time to leave us this 5 star review! We look forward to continually helping you in the future. "
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Omar Rangel

April 23, 2025

5  out of  5
rating by Omar Rangel
"I received a call from Luis Palacios to discuss my current insurance and review of my coverages and policies. He followed up and provided great detail and information. He was polite, professional and made the change smooth and easy. I was very pleased with the service I received from Luis Palacios. MUCHAS GRACIAS LUIS PALACIOS POR TU EXELENTE TRABAJO Y PROFECIONALISMO."
We responded:
"Thank you for your fantastic review! We’re so pleased to hear about your positive experience with Luis. His dedication to providing outstanding customer service is something we truly value, and it’s great to know that he took the time to thoroughly discuss your insurance coverages and policies. Luis’s professionalism and attention to detail really shine through, making the process seamless for our clients. We appreciate your recognition of his hard work, and we’re here to assist you anytime you need help in the future. Thank you again for your trust in us!"
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Nathan Whitaker

April 22, 2025

5  out of  5
rating by Nathan Whitaker
"Recently, our RV was destroyed in a tornado and our retirement plans to travel appeared to be over. Chris spent days helping us through the frustrations and thanks to his efforts and patience, we are back on the road! We’ve never experienced a loss but having him help walk us through the process and advocate for us has been a blessing."
We responded:
"It is always frustrating to deal with any kind of loss but we appreciate you trusting us to take care of you! We hope that you enjoy taking your new RV out on the road! "
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Micah Clem

April 10, 2025

5  out of  5
rating by Micah Clem
"I’ve known Christopher Willingham for over a decade, and in that time, he has consistently proven himself to be a man of integrity, professionalism, and genuine care for others. His strong character and work ethic set him apart in any field, especially in the world of insurance, where trust and transparency are everything. If you’re looking for someone who will treat you with respect, listen to your needs, and operate with honesty, Christopher is your guy. Highly recommend!"
We responded:
"Thank you for your thoughtful review! I really appreciate your kind words about the importance of integrity and professionalism in our industry. It’s always my goal to treat clients with respect and ensure their needs are met. Your recommendation means a lot, and I’m grateful for your trust. If there’s anything I can assist you with in the future, please don’t hesitate to reach out!"
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Chelsea Clem

April 10, 2025

5  out of  5
rating by Chelsea Clem
"Know Christopher personally and would recommend to anyone in in his area! He will do his best to get you the best rates and will have exceptional character and customer service all the way through! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you so much for your kind words and glowing recommendation! I'm thrilled to hear that you had a positive experience with us. We appreciate your support and look forward to serving you again in the future! ⭐️"
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Randy Bryant

April 3, 2025

5  out of  5
rating by Randy Bryant
"Fantastic service from start to finish. Saved hundreds with relatively the same coverage if not a little better. Luis was very thorough with explaining things and his communication was great. He definitely earned the business."
We responded:
"Randy, thank you so much for taking the time to brag on Luis! He always goes above and beyond and we appreciate you allowing him the opportunity to help you! "
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Helen Todd

March 26, 2025

5  out of  5
rating by Helen Todd
"We were referred to Chris after our friend and former agent passed away. Chris was great with the transition and has taken the time to get to know us and our evolving needs. I really appreciate the annual review of our coverage and the opportunity to make adjustments."
We responded:
"Helen, we appreciate you and we are thankful that you have given us the opportunity to take care of you! We look forward to continually helping you over the coming years! "